Shareholder enquiries
Phone
Shareholder helpline: 0371 384 2432
For outside the UK please call: +44 121 415 7047
Lines are open: 8:30am–5:30pm Mon-Fri
General registration helpline
Phone: 0371 384 2030
Lines are open: 8:30am–5:30pm Mon-Fri
Post
Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA
Investment Manager
Phone
Phone: 020 7227 6000
Fax: 020 7227 6003
Lines are open: 9:00am–5:00pm Mon-Fri
Email: info@frostrow.com
Post
CC Japan Income & Growth Trust plc
25 Southampton Buildings
London
WC2A 1AL
How can I complain?
Contact
Frostrow Capital LLP
25 Southampton Buildings
London
WC2A 1AL
Alternatively, complaints may be raised electronically using the email address info@frostrow.com.
Should you have a complaint about advice received in connection with your investment, please contact your financial adviser in the first instance.
In the event of a complaint being received, we commit to providing an initial acknowledgement within five business days of receipt. We also commit to a written response within eight weeks of receiving a complaint. Every effort will be made to respond within these time-frames. If this is not possible, we will provide an indication of when a written response can be expected.